RMA Request
Company (required)
Address (required)
Full name (required)
Phone (required)
Email (required)
Product code (required)
Serial Number(required)
Rev. (required)
Frequency:
Always Not regularly After a time period (specify) Not regularly
When:
At power up During normal running
In a given condition (Specify)
Other (Specify)
What General:
Does not switch on White screen Black screen Show an error
Display:
Show lines or missing lines Show strange images
Comm.:
Does not communicate on port Program upload not possible Download not possible Does not print Get blocked in
Touch:
Broken Glass Touch does not respond Touch scratched/damaged Cell area always pushed Pushed area does not match the display
Keyboard:
Key (s) does not work Key scratched/damaged
Project:
Does not start/upload
Oper. System:
Other:
Fill in this form in and send it to ESA Automation Customer Care.
ESA Automation Customer Care will provide you with a RMA number.
After that you can arrange the shipment of product EX WORKS to ESA Elettronica Spa by mentioning the RMA number, otherwise the product may not be accepted.
If no defect will be found, a fee will be applied as cost of inspection / test even if the product will results inside the warranty period.
For any doubt or questions, please call Customer Care Dept. ( 0039-031-757420/22)
